Venue guide
Getting to Madison Square Garden
- Parking
- Prepaid advance parking is available for select events through Ticketmaster or via a link on www.thegarden.com. Madison Square Garden does not own or operate any parking facility.
- Accessibility
- MSG WHEELCHAIR AND TRANSFER SEATING POLICY: Wheelchair and Transfer seating is reserved exclusively for patrons with accessible needs and their companions. Accessible seating is intended for use by an individual with a mobility disability or other disability who requires the accessible features of accessible seating due to a disability, and that individual's companions. Madison Square Garden (MSG) reserves the right to investigate potential misuse of accessible seating and to take all appropriate action against individuals who fraudulently obtain tickets for accessible seating. While ticket...
- Venue rules
- ARRIVE EARLY: Please arrive at least one-hour prior to event time. All patrons will go through a screening process upon entry with all packages, including briefcases and pocketbooks, being inspected prior to entry. Additionally, metal detectors may be utilized for some events. Bags that have passed inspection must fit comfortably under your seat.Please be mindful of traffic conditions, as Midtown Manhattan can be quite congested, especially during the holidays, parades, or special events. No smoking or electronic cigarettes permitted anywhere in the building No reentry. No recording devices...
- Children
- For most events, all children who have reached their second birthday require a ticket to gain admittance to Madison Square Garden. Any child who has yet to reach their second birthday does not require a ticket, however, they may not occupy their own seat. Please note, that for certain children's events (such as the Wiggles and Sesame Street Live!), all children who have reached their first birthday require a ticket. Please check the event profile for your specific event for more information prior to your purchase of tickets.
- Will call
- Pick-up tickets anytime the day of the show during box office hours (see above). Customers must present the actual credit card used to place the order and a picture ID. MSG cannot accept third party or “drop offs” from individual patrons.
- Box office hours
- Monday - Saturday: 12:00pm to 6:00pm **Tickets are not on-sale at the Box Office on the first day an event goes on-sale** The Box Office will be open at 12:00pm daily or 90 minutes before the 1st performance of the day, whichever is earlier and will stay open until 8:00pm or 30 minutes after the last performance of the day begins, whichever is later. Sunday - Closed If an event takes place on Sunday, Box Office will open 90 minutes before the event start time and remain open 1 hour after event start time for Will Call and tickets sales for the evening's event only.
Source: Ticketmaster venue data. Details can be incomplete or out of date, so confirm with the venue before you go.
