Trust Center
Clear guidance. Clear responsibility.
Curva helps fans understand and navigate the live-event journey. The identified ticket provider controls inventory, checkout, payment, ticket issuance, delivery, transfers, changes, and refunds.
Official sources first
Curva identifies the source of event and ticket information, when it was checked, and where the next action happens. Live event results in Explore come from the Ticketmaster Discovery API. Sample experiences are labeled as sample and never represent live inventory.
Complete prices
When a source provides enough information, Curva shows the ticket price, fees, taxes, quantity, and complete total separately. The official provider confirms the final amount before checkout.
Transactions stay with the provider
When tickets are available, Curva directs the fan to the identified provider. That provider confirms availability and completes checkout. Curva does not charge a payment method, issue barcodes, or present a provider handoff as a completed purchase.
Ticket Alerts inform, never reserve
Ticket Alerts monitor supported event listings and on-sale status, then direct fans to the identified provider when there is a useful next step. They do not reserve inventory or guarantee a seat, price, or ticket.
Ask Curva explains; official sources confirm
Ask Curva uses current Curva event data when available and may use AI to explain options and next steps. AI can make mistakes. Confirm exact inventory, prices, seats, venue rules, and transaction details with the identified official provider.
No fake urgency
Curva does not invent scarcity, countdowns, inventory, or price changes. Time-sensitive information must come from an identified source and include when it was checked.
Event changes
If an event is postponed, canceled, or moved, Curva keeps the confirmed update, pauses affected plans, and points you to the provider that controls exchanges or refunds.
Privacy and data use
Your ticket limits, access needs, companions, plans, and memories are private by default. Curva uses only the information needed to provide the action you requested. Curva does not sell personal fan behavior.
Notifications match live delivery
Curva currently supports in-app and selected email notifications. SMS and push delivery are not active. Notification preferences do not create a ticket reservation or guarantee that provider information will remain available.
Accessibility
Access needs can shape ticket criteria, seating, travel, entrances, and reminders. They are treated as private planning requirements and are not displayed as public profile information.
Different ticket paths stay distinct
Official sales, presales, provider-operated waitlists, authorized resale, and Curva Ticket Alerts are different. Curva labels the source and next action so guidance or an alert is never mistaken for a reserved ticket.
Ask what to do next
Ask Curva from an event, ticket path, or plan to understand the current state, source, uncertainty, and next available action.