Fan guide
Your event was canceled, postponed or moved. Here is what to do.
First confirm what changed from an official source. Then keep your records and ask the seller you bought from. Refunds, exchanges and new dates are decided by the seller and the organizer, not by Curva.
1. Confirm what actually changed
Check the official event page, the artist, team or venue's own channels, and any email from the seller. A listing that says canceled, postponed or rescheduled should match what the organizer says. Weather can stop outdoor events, and the rules for what happens next vary by event.
2. Keep your records
Hold on to your order confirmation, ticket emails, a screenshot of the event listing, and your payment record. Do not delete tickets or emails until the seller or organizer says the matter is settled.
3. Ask the people who decide
Contact the seller you bought from. That might be the primary ticket seller, a resale marketplace, or another source, and each has its own policy. Organizers sometimes announce options for affected ticketholders, and they decide the details. Do not assume an option exists until they say so.
4. Watch out for refund scams
Be careful with unexpected messages that include refund links. Use the seller's own website or your saved account. Never share your ticket-account login or card details with someone who contacts you first. Curva will never ask for them. If a seller does not respond, you can ask your card issuer what options you have.
5. Where Curva can help
If you save a Ticketmaster event in Curva, we check the status Ticketmaster lists each morning and tell you when it shows canceled, postponed, rescheduled or moved, with these same next steps. That is only the status the provider lists, and details from the organizer or your seller come first. You can also ask Ask Curva about your situation. Read how we handle this in the Trust Center.
Questions fans ask
Who decides whether I get a refund or exchange?
The seller you bought from and the event organizer decide, and policies differ by seller and event. Start with the order email and the seller's help page. Curva cannot see your order, so it cannot say what you are owed.
What is the difference between postponed and rescheduled?
Postponed usually means the event will not happen on the original date and a new date has not been set. Rescheduled usually means a new date has been announced. In both cases, confirm with the seller whether your tickets carry over.
Should I delete my tickets or order emails?
No. Keep your order confirmation, ticket emails, and a screenshot of the event listing until the seller or organizer tells you the matter is settled.
How do I spot a refund scam?
Be cautious of unexpected messages with refund links. Go to the seller's own website by typing the address or using your saved account, and never share your ticket-account login or card details with someone who contacts you first.